Signals: Community Analytics

Signals provides real-time analytics and insights for Khoros Community platforms, helping you understand customer engagement and community health.

What is Signals?

Signals is your analytics hub for Khoros Community data. It transforms complex community metrics into easy-to-understand visualizations, helping you track engagement, identify trends, and measure community success.

Key Capabilities

Unified Dashboard

View all community metrics in one place:

• User engagement summaries
• Content performance overview
• Activity trends
• Community health indicators

Customer-Level Analytics

Drill down into individual customer usage:

• Per-customer activity metrics
• Engagement trends over time
• Feature adoption tracking
• Community participation levels

Real-Time Data

Access live analytics from your Khoros Community:

• Current active users
• Recent activity
• Trending content
• Latest posts and discussions

Export Functionality

Download data for external analysis or presentations:

• CSV exports of metrics
• Customizable date ranges
• Filtered data sets
• Scheduled exports

Understanding Signals Data

Engagement Metrics

Measure how actively customers use the community:

• Posts Created: Content contribution by users
• Replies: Interaction and help-giving behavior
• Kudos Given: Recognition and appreciation
• Views: Content consumption patterns
• Searches: Information-seeking behavior

Community Health Indicators

Assess overall community vitality:

• Active Users: Daily/monthly active user counts
• Response Time: How quickly questions get answered
• Solution Rate: Percentage of questions marked as solved
• Member Growth: New member registration trends

Content Performance

Understand what resonates:

• Top Topics: Most viewed or engaged discussions
• Popular Content: High-performing articles or posts
• Unanswered Questions: Gaps in community support
• Trending Tags: Hot topics and categories

Working with Signals

Accessing Signals

Navigate to Signals from the main sidebar.

Viewing Customer Analytics

1. Go to Signals > Accounts
2. Search for or select a customer
3. View their community engagement metrics
4. Analyze trends over time

Generating Business Reviews

Use Signals data for customer reviews:

1. Navigate to Signals > Business Review
2. Select customer and time period
3. Review auto-generated insights
4. Export or share with customer

Exporting Data

Download metrics for presentations or analysis:

1. Go to Signals > Export
2. Select metrics and time range
3. Choose export format (CSV, Excel)
4. Download and use in reports

Integration with Khoros Community

Data Sources

Signals pulls data from:

• Community API for real-time metrics
• Historical data for trend analysis
• User profiles and activity logs
• Content metadata and performance

Supported Metrics

Compatible with Khoros Community versions:

• Community platform analytics
• Engagement tracking
• User activity monitoring
• Content performance metrics

Data Refresh

Signals updates data automatically:

• Real-time metrics: Refreshed on page load
• Historical data: Updated hourly
• Exports: Use latest available data

Best Practices

Regular Monitoring

• Daily: Check high-level engagement indicators
• Weekly: Review customer-specific trends
• Monthly: Analyze community growth and health
• Quarterly: Generate business reviews for key customers

Using Insights Effectively

• Identify customers with declining engagement for proactive outreach
• Spot trending topics for content strategy
• Recognize power users for advocacy programs
• Find unanswered questions to improve support

Combining with Other Modules

• Use Signals data in Deck Studio presentations
• Reference community metrics in Case Reports for context
• Send Email Campaigns to re-engage inactive community members

Common Use Cases

Customer Health Monitoring

Track community engagement as a health indicator:

• Declining activity may signal dissatisfaction
• Increased engagement often precedes expansion
• Use trends to inform account strategy

Quarterly Business Reviews

Generate data for customer meetings:

1. Pull Signals metrics for review period
2. Create visualizations in Deck Studio
3. Highlight wins and opportunities
4. Present data-driven recommendations

Community Strategy

Inform content and moderation decisions:

• Identify gaps in community content
• Spot emerging topics or questions
• Recognize active contributors
• Optimize community structure

Next, learn about Deck Studio for creating AI-powered presentations.